FAMILYMART’S PRIVACY POLICY

How we reward loyalty matters to us. At FamilyMart, we are working hard to serve shoppers a little better every day. Looking after the personal data you share with us is an immensely important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised shopping experience.

This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data, and keep it safe.

This Privacy Policy applies if you interact with us through our stores, over the phone, online, through our mobile applications or otherwise by using our websites or interacting with us on social media (our “Services”).

WHO ARE WE

When we say ‘we’ or ‘us’ in this policy, we are referring to QL Maxincome Sdn Bhd (“QL Maxincome”) the company carrying on the FamilyMart business, QL Maxincome’s related corporations, and affiliates (collectively referred to as the “FamilyMart Group”)

WHAT TYPE OF INFORMATION DO WE COLLECT?

Your personal details in order to process your application for registration of membership with us, use of the loyalty program mobile application and/or use of the E-Commerce platform mobile application. These details may include your name, e-mail address, postal address, credit/debit card and/or bank details and mobile phone number. This list is not exhaustive and may include other relevant personal details. It is important to note that all information requested is obligatory to be provided by you unless we indicate otherwise. Should you fail to provide the obligatory information we may be unable to process your application.
Your account login details such as your mobile number and for security, an encrypted record of your login password.
Details of your interactions with us through in store, online or by using our mobile applications.
- For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, voucher redemptions, and how and when you contact us.
Details of your shopping preferences.
- For example, which of our shops you prefer to visit and where you redeem your vouchers.
Details of your visits to our websites or mobile applications, and which site you came from to ours.
Information gathered by the use of cookies. Learn more about how we use cookies and similar technologies in the Cookies section below.
Personal details which help us to recommend items of interest. We will only ask for and use your personal data collected for recommending items of interest and to tailor your shopping experience with us.
Your comments and product reviews.
Your image may be recorded on CCTV when you visit a shop.
When you contact us or we contact you or you take part in promotions, competitions, surveys or reviews about our Services.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

HOW AND WHY DO WE USE YOUR PERSONAL DATA?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.
We then use this to offer you promotions, products and services that are most likely to interest you. We will also offer you relevant rewards.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Of course, if you wish to change how we use your data, you’ll find details in the ‘Your Rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we may be unable to process your application for registration of membership for our loyalty program and/or our E-Commerce Platform.
We may use your information in the following ways:
- Make our Services and Membership rewards benefit (where applicable) - Manage your loyalty program account you hold with us and verify your identify. Including but not limited to providing you with your loyalty program, points, vouchers and/or coupons you earned while being our loyal customer.
- To personalise your shopping experience - we try to understand our customers so we can provide you with a great shopping experience, relevant marketing, personalised offers, shopping ideas and online advertising. Understanding how you use our mobile applications, how you interact with us, where you shop, the products and services you buy and how you use and browse our websites helps us to do this.
- For safety and security - we use your personal information to help provide safe and secure environments for our colleagues to work in, our customers to shop in and for our businesses to be conducted. To enable this we use CCTV, monitor online behaviour and carry out checks to help us ensure that our customers are genuine to prevent fraud and to help customers use our services appropriately.
- Analytics and profiling - we use your personal information for statistical analysis and to help us understand more about our customers. That includes understanding the products and services you buy and the manner in which you consume them. This helps us to serve you better and to find ways to improve our services, stores, mobile applications and websites. These profiles help us to send you offers that are more relevant to you.
- Contacting you - we use your personal information to contact you: either to conduct market research or to contact you about products and services from us and other companies. We may also contact you in relation to any questions and/or feedback you have raised with us directly, through our feedback form or through the Help Centre and/or to discuss the status of your account with us.
- Processing payments – we use your personal information to enable our payment processing and refund function

WHO MIGHT WE SHARE YOUR PERSONAL DATA WITH?

The FamilyMart Group - we will share your personal information in certain circumstances with the other companies within the FamilyMart Group so that we can provide you with a high quality, personalised and tailored service (including relevant marketing) across our FamilyMart Group.
Our authorised service providers - we work with partners, suppliers, insurers, aggregators and agencies so that they can help us provide the products and services you require from us. These third parties process your personal information on our behalf and are required to meet our high standards of security before doing so. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. These third parties include:
- Our delivery services providers (including its delivery agents / riders), who help us deliver our products to you;
- Advertising companies, who help us place FamilyMart’s Group adverts online;
- Market research partners, who help us to analyse customer behaviour;
- Social media providers – such as Facebook, Instagram and Twitter – where we interact with you on social media;
- Third party vendors who help us to manage and maintain the Group IT infrastructure;
- Providers of temporary staff, who need access to certain personal information to carry out their role within the business;
- Where relevant, our professional advisors, such as lawyers and consultants;
- Companies that provide insights and analytics services for us so we can stock the right products, send the right marketing campaigns and understand our business and customers better;
- Security and fraud prevention companies to ensure the safety and security of our customers, colleagues and business;
- Companies who assess faults and repair products on our behalf;
- Companies administer competitions for us so they run smoothly; and
- Companies that enable us to collect your reviews and comments, both online and offline.
Other organisations and individuals - we may share your personal information in certain scenarios.
- If we're discussing selling or transferring part or all of a FamilyMart’s Group business, we may share information about you to prospective purchasers and their advisers - but only so they can evaluate the relevant business; or
- If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide our Services to you.
- If we are required to by law, under any code of practice by which we are bound or where we are asked to do so by a public or regulatory authority such as the police.
- If we need to do so in order to exercise or protect our legal rights, users, systems and services; or
- In response to requests from individuals (or their representatives) seeking to protect their rights or the rights of others. We will only share your personal information in response to requests which do not override your privacy interests. For example, we will not share your personal information with individuals who are merely curious about you, but we will share your personal information to e.g. insurers, solicitors, employers etc. which have a legitimate interest in your personal information.
Further, please be informed that if required for any of the foregoing Purposes, your Personal Data may be transferred to locations outside Malaysia.

MARKETING & ADVERTISING CAMPAIGNS

This section explains our advertising approach and the choices you have when it comes to receiving marketing communications.
- We allow advertisers to run ad campaigns on our Services.
- The information and advertisements that you see when accessing our Services may be targeted on the basis of your current activity or contextual information based on your current purchases.
- In our mobile applications, you can manage your preference and opt out from one or all of the different push notifications by selecting or deselecting the relevant options in the Settings Section of your device.
Please note:
- It is clarified that we are not responsible for the content of said advertisements and the products delivered or services rendered thereby by third parties and you irrevocably and unconditionally agree that we shall not be held responsible or liable for any loss, damage, cost or expense that you may suffer or incur as a result or in connection thereof.

COOKIES

Cookies are small text files which are placed on your device via your browser when you visit the website. Some cookies that we use may collect personal data about you. In our privacy policy, we explain what "personal data" is, what personal data we collect about you and how we use it.
They are not harmful to your devices (like a virus or malicious code) and allow you to use many of the useful features of our websites (like remembering your favourites).
Cookies have a lifetime. Some only last until you close your browser or a short time. These are called 'session cookies'. Some last longer though, for example, to enable a website to recognise you when you return to them. These are called 'persistent cookies'.
Cookies placed directly by a website owner (like us) are known as 'first party cookies' and most modern websites also use technology provided by other people/businesses, for example to provide online advertising. Cookies placed by other parties are known as 'third party cookies'.
How can you manage cookies?
- Cookies do lots of important jobs on the Website. However, you are able to disable cookies used on the Website, if you would like to. If you do so, you may find that certain parts of the Website do not work at all, or do not work correctly.
- You can disable and/or delete all types of cookies by using your browser settings. Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser. The "help" function within your browser should tell you how to do it. The best way may be to close your browser and then search for "cookie folder" or "cookie manager" or simply "cookie".

GOOGLE ANALYTICS

We use the web analytics services Google Analytics. These services use cookies to collect information such as your IP address or other identifiers, browser information, and the content you view for the purpose of analysing how visitors use our app and/or website and for us to gain customer insight and to improve the way our site works. The information generated by the cookies about your use of the app and/or website will be transmitted to and stored by these service providers on servers that may be outside Malaysia. These service providers will use this information on our behalf for the purpose of evaluating the number of users on our app and/or website, the location of our users, the most frequently used parts of our app and/or website, the most commonly used browsers to enhance functionality, and the interests of our users.
Please note that the IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google and Google Analytics does not collect any personal information.

HOW WE PROTECT YOUR PERSONAL DATA

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.

THIRD PARTY SITES

Our website and app may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third-party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.

YOUR RIGHTS

You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you
These include:
- the right to correction of inaccurate personal information we hold about you;
- the right to restrict our use of your personal information. Please note however that the refusal to consent to the processing of your personal data, the withdrawal of your consent or the restriction of the processing of your personal data may result in the inability to provide you or continue to provide you with our Services and/or process your request; and
- the right to access a copy of the personal information we hold about you for a prescribed fee under the law.
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.

CONTACT US

If you would like to exercise one of your rights as set out in the “Your rights” sections above, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by one of the following means:
- By email: members-familymart@ql.com.my
- By post: Data Protection Officer
QL Resources Berhad
16A, Jalan Astaka U8/83
Bukit Jelutong, 40150 Shah Alam,
Selangor Darul Ehsan.
We reserve the right to change this Policy at any time. If we decide to do so we will post the changes on our website and on the app so please check back regularly to keep informed of updates to this Policy.

DASAR PRIVASI FAMILYMART

Cara kami memberi ganjaran kesetiaan penting kepada kami. Di FamilyMart, kami bekerja bersungguh-sungguh untuk berkhidmat kepada pembeli kami lebih baik setiap hari. Menjaga data peribadi yang anda berkongsi dengan kami adalah sangat penting bagi kami. Kami mahu anda yakin bahawa data anda adalah selamat dan terjamin dengan kami dan faham bagaimana kami menggunakan data anda untuk menawarkan pengalaman membeli-belah yang lebih baik dan diperibadikan.

Dasar Privasi ini menerang secara terperinci jenis-jenis data peribadi yang kami mungkin mengumpul mengenai anda apabila anda berinteraksi dengan kami. Ia juga menerang bagaimana kami akan menyimpan dan mengendali data tersebut, serta memastikan ia selamat. Dasar Privasi ini terpakai jika anda berinteraksi dengan kami melalui kedai kami, melalui telefon, dalam talian, melalui aplikasi telefon mudah alih kami atau dengan menggunakanlaman web kami atau berinteraksi dengan kami di media sosial (“Perkhidmatan” kami).

SIAPA KAMI

Apabila kami merujuk kepada ‘kami’ atau ‘kita’ dalam dasar ini, kami merujuk kepada QL Maxincome Sdn Bhd (“QL Maxincome”), syarikat yang menjalankan perniagaan FamilyMart, syarikat berkaitan dengan Maxincome dan syarikat-syarikat bersekutu (secara kolektif dirujuk sebagai “Kumpulan FamilyMart”).

APAKAH JENIS MAKLUMAT YANG KAMI MENGUMPUL?

Data peribadi anda untuk memproses permohonan anda bagi tujuan pendaftaran keahlian dengan kami, penggunaan aplikasi telefon mudah alih program kesetiaan dan/atau penggunaan aplikasi telefon mudah alih E-Dagang. Butiran ini mungkin termasuk nama, alamat e-mel, alamat pos, butiran kad kredit/debit dan/atau butiran perbankan dan nombor telefon bimbit anda. Senarai ini tidak menyeluruh dan mungkin termasuk data peribadi lain yang berkaitan. Ia adalah penting untuk mengambil perhatian bahawa semua maklumat yang diminta adalah wajib diberikan oleh anda selain kami menyatakan sebaliknya. Jika anda gagal memberikan maklumat wajib ini kami mungkin tidak dapat memproses permohonan anda.
Butiran log masuk akaun anda seperti nombor telefon bimbit anda dan rekod kata laluan log masuk anda yang disulitkan.
Butiran interaksi anda dengan kami didalam kedai, dalam talian atau melalui penggunaan aplikasi telefon mudah alih kami.
- Sebagai contoh, kami mengumpul nota daripada perbualan kami dengan anda, butiran mengenai sebarang aduan atau komen yang dibuat oleh anda, butiran pembelian yang dibuat oleh anda, penebusan baucar serta bagaimana dan apabila anda menghubungi kami.
Butiran pilihan membeli-belah anda.
- Sebagai contoh, kedai kami yang mana anda lebih suka melawati dan di mana anda menebus baucar anda.
Butiran lawatan anda ke laman web kami atau aplikasi telefon mudah alih kami dan laman yang mana anda datang dari ke laman kami.
Maklumat dikumpul melalui penggunaan kuki. Ketahui lebih lanjut mengenai bagaimana kami menggunakan kuki dan teknologi yang serupa dalam bahagian Kuki di bawah.
Data peribadi yang membantu kami mencadangkann barangan yang menarik perhatian anda. Kami hanya akan meminta dan menggunakan data peribadi anda yang dikumpul untuk mencadangkan barangan yang menarik dan untuk penyesuaian pengalaman membeli-belah anda dengan kami.
Komen dan ulasan anda mengenai produk.
Imej anda mungkin direkodkan di CCTV apabila anda melawat kedai kami.
Apabila anda menghubungi kami atau kami menghubungi anda ataupun apabila anda mengambil bahagian dalam promosi, pertandingan, tinjauan atau ulasan mengenai Perkhidmatan kami.
Nama pengguna media sosial anda, jika anda berinteraksi dengan kami melalui saluran tersebut, untuk membantu kami menjawab komen, soalan atau maklum balas anda.

BAGAIMANA DAN MENGAPA KAMI MENGGUNAKAN DATA PERIBADA ANDA?

Kami ingin memberikan anda pengalaman pelanggan yang terbaik. Salah satu cara untuk mencapai objektif ini adalah dengan menggabungkan data yang kami mempunyai mengenai anda.
Dengan maklumat tersebut kami cuba dengan sedaya-upaya untuk menawarkan anda promosi, produk dan perkhidmatan yang paling mungkin menarik minat anda. Kami juga akan menawarkan anda ganjaran yang berkaitan.
Undang-undang privasi data membenarkan ini supaya kami dapat memahami pelanggan kami dan menyediakan tahap perkhidmatan yang tertinggi. Sudah tentu, jika anda ingin mengubah bagaimana kami menggunakan data anda, anda boleh mendapat butiran dalam bahagian ‘Hak Anda?’ di bawah.
Tolong ambil perhatian, jika anda memilih untuk tidak berkongsi data peribadi anda dengan kami atau menolak kebenaran menghubungi tertentu, kami mungkin tidak dapat memproses permohonan anda untuk pendaftaran keahlian untuk program kesetiaan kami dan/atau platform E-Dagang kami.
Kami mungkin menggunakan maklumat anda dalam cara berikut:
- Memberi Perkhidmatan dan faedah ganjaran Keahlian kami (di mana berkenaan) kepada anda – Mengurus akaun program kesetiaan anda yang anda memegang dengan kami dan mengesah identiti anda. Termasuk tetapi tidak terhad kepada melengkapkan anda dengan program kesetiaan, mata, baucar dan/atau kupon yang anda memperolehi semasa anda menjadi pelanggan setia kami.
- Untuk memperibadikan pengalaman membeli-belah anda – kami cuba memahami pelanggan kami supaya kami boleh memberikan anda pengalaman membeli-belah yang baik, pemasaran yang berkaitan, tawaran yang diperibadikan, idea membeli-belah dan pengiklanan dalam talian. Memahami bagaimana anda menggunakan aplikasi telefon mudah alih kami, bagaimana anda berinteraksi dengan kami, di mana anda membeli-belah, produk dan perkhidmatan yang anda membeli dan bagaimana anda menggunakan dan melayari laman web kami membantu kami melakukan ini.
- Untuk keselamatan – kami menggunakan data peribadi anda untuk membantu menyediakan persekitaran yang selamat dan terjamin untuk rakan sekerja kami, pelanggan kami untuk membeli-belah dan untuk menjalankan perniagaan kami. Untuk melakukan ini, kami menggunakan CCTV, pemantauan tingkah laku atas talian dan melaksanakan pemeriksaan untuk membantu kami memastikan bahawa pelanggan kami adalah sahih, untuk mencegah penipuan dan untuk membantu pelanggan menggunakan perkhidmatan kami dengan sewajarnya.
- Analitis dan pemprofilan – kami menggunakan data peribadi anda untuk analisis statistik dan untuk membantu kami lebih memahami pelanggan kami. Ini termasuk memahami produk dan perkhidmatan kami yang anda membeli dan cara anda menggunakannya. Ini membantu kami memberi perkhidmatan yang lebih baik kepada anda dan untuk mencari cara-cara untuk menambah baik perkhidmatan, kedai, aplikasi telefon mudah alih dan laman web kami. Profil tersebut membantu kami untuk menghantar kepada anda tawaran yang lebih berkaitan dengan anda.
- Menghubungi anda – kami menggunakan data peribadi anda untuk menghubungi anda: sama ada untuk menjalankan penyelidikan pemasaran atau untuk menghubungi anda mengenai produk dan perkhidmatan daripada kami dan syarikat lain. Kami juga mungkin menghubungi anda berhubungan dengan mana-mana soalan dan/atau maklum balas yang anda mengemukakan secara langsung atau melalui borang maklum balas kami atau melalui Pusat Bantuan atau untuk membincangkan status akaun anda dengan kami.
- Memproses pembayaran – kami menggunkan data peribadi anda untuk menjalankan proses pembayaran dan fungsi pembayaran-balik.

SIAPAKAH YANG KAMI MUNGKIN BERKONGSI DATA PERIBADI ANDA DENGAN?

Kumpulan FamilyMart – kami akan berkongsi data peribadi anda dalam keadaan tertentu dengan syarikat lain dalam Kumpulan FamilyMart supaya kami boleh menyediakan anda dengan perkhidmatan yang berkualiti tinggi, diperibadikan dan disesuaikan (termasuk pemasaran yang berkaitan) merentasi Kumpulan FamilyMart kami.
Pembekal perkhidmatan kami yang diberi kuasa – kami bekerja dengan rakan kongsi, pembekal, penanggung insurans, pengagregat dan agensi supaya mereka boleh membantu kami menyediakan produk dan perkhidmatan yang anda perlukan daripada kami. Pihak ketiga tersebut memproses data peribadi anda bagi pihak kami dan adalah dikehendaki memenuhi tahap keselamatan kami yang tinggi sebelum berbuat demikian. Kami hanya berkongsi maklumat yang membolehkan mereka menyediakan perkhidmatan mereka kepada kami atau untuk membantu mereka untuk menyediakan perkhidmatan mereka kepada anda. Pihak ketiga tersebut termasuk:
- 4.2.1 Pembekal perkhidmatan penghantaran kami (termasuk agen penghantaran / penunggang mereka), yang membantu kami menghantar produk kami kepada anda;
- Syarikat pengiklanan, yang membantu kami memaparkan iklan Kumpulan FamilyMart secara dalam talian;
- Rakan kongsi penyelidikan pemasaran, yang membantu kami menganalisis tingkah laku pelanggan;
- Pembekal media sosial – seperti Facebook, Instagram dan Twitter – di mana kami berinteraksi dengan anda di media sosial;
- Vendor pihak ketiga yang membantu kami menguruskan dan mengekalkan infrastruktur IT Kumpulan;
- Pembekal kakitangan sementara, yang memerlukan akses kepada data peribadi tertentu untuk menjalankan peranan mereka dalam perniagaan;
- Di mana berkaitan, penasihat profesional kami, seperti peguam dan perunding;
- Syarikat yang menyediakan pandangan dan perkhidmatan analitis untuk kami supaya kami boleh stok produk yang betul, menghantar kempen pemasaran yang betul serta memahami perniagaan dan pelanggan kami lebih baik;
- Syarikat keselamatan dan pencegahan penipuan untuk memastikan keselamatan dan keterjaminan pelanggan, rakan sekerja dan perniagaan kami;
- Syarikat yang menilai kesilapan dan membaiki produk bagi pihak kami;
- Syarikat yang mentadbir pertandingan-pertandingan untuk kami supaya mereka berjalan dengan lancar; dan
- Syarikat yang membolehkan kami mengumpul ulasan dan komen anda dari dalam talian dan luar talian.
Organisasi dan individu lain – kami mungkin berkongsi data peribadi anda dalam keadaan tertentu.
- Jika kami berbincang untuk menjual atau memindahkan sebahagian atau semua perniagaan Kumpulan FamilyMart, kami mungkin berkongsi maklumat anda kepada bakal pembeli dan penasihat mereka (atas asas perlu tahu sahaja)– tetapi hanya supaya mereka boleh menilai perniagaan yang berkaitan; atau
- Jika kami disusun semula atau dijual kepada organisasi yang lain, kami mungkin memindahkan maklumat yang kami pegang mengenai anda kepada mereka supaya mereka boleh meneruskan memberi Perkhidmatan kami kepada anda.
- Jika kami dikehendaki oleh undang-undang, di bawah mana-mana tataamalan yang kami terikat atau di mana kami diminta untuk berbuat demikian oleh pihak berkuasa awam atau pihak berkuasa seperti polis.
- Jika kami perlu berbuat demikian untuk melaksanakan atau melindungi hak undang-undang, pengguna, sistem dan perkhidmatan kami; atau
- Sebagai tindak balas terhadap permintaan daripada individu (atau wakil mereka) yang ingin melindungi hak mereka atau hak pihak lain. Kami hanya akan berkongsi data peribadi anda sebagai tindak balas terhadap permintaan yang tidak mengatasi kepentingan privasi anda. Sebagai contoh, kami tidak akan berkongsi data peribadi anda dengan individu yang hanya ingin tahu tentang anda, tetapi kami akan berkongsi data peribadi anda kepada c.t.h. penanggung insurans, peguamcara, majikan dan lain-lain yang mempunyai kepentingan sah(‘legitimate interest’) dalam data peribadi anda.
Selanjutnya, sila dimaklumkan bahawa jika dikehendaki untuk mana-mana Tujuan di atas, Data Peribadi anda mungkin akan dipindahkan ke lokasi di luar Malaysia.

PEMASARAN DAN KEMPEN PENGIKLANAN

Bahagian ini menerangkan pendekatan pengiklanan kami dan pilihan yang anda ada apabila anda menerima komunikasi pemasaran.
- Kami membenarkan pengiklan untuk menyiarkan kempen iklan pada Perkhidmatan kami.
- Maklumat dan iklan yang anda lihat semasa mengakses Perkhidmatan kami mungkin disasarkan berdasarkan aktiviti semasa anda atau maklumat kontekstual berdasarkan pembelian semasa anda.
- Dalam aplikasi telefon mudah alih kami, anda boleh mengurus pilihan anda dan menarik diri dari satu atau semua pemberitahuan tolak (push notification) yang berbeza dengan memilih atau menyahpilih pilihan yang berkaitan dalam Bahagian Tetapan peranti anda.
Sila mengambil perhatian:
- Adalah diperjelaskan bahawa kami tidak bertanggungjawab terhadap kandungan iklan tersebut dan produk yang dihantar atau perkhidmatan yang disediakan oleh pihak ketiga dan anda bersetuju secara tidak boleh batal dan tanpa bersyarat bahawa kami tidak akan dipertanggungjawabkan atau bertanggungjawab untuk sebarang kerugian, kerosakan, kos atau perbelanjaan yang anda mungkin mengalami atau menanggung sebagai akibat dari atau berkaitan dengannya.

KUKI

Kuki adalah fail teks kecil yang diletakkan pada peranti anda melalui pelayar anda apabila anda melayari laman web. Sesetengah kuki yang kami gunakan mungkin mengumpulkan data peribadi mengenai anda. Dalam dasar privasi kami, kami menerangkan apakah “data peribadi”, apakah data peribadi yang kami mengumpul mengenai anda dan bagaimanakah kami menggunakannya.
Mereka tidak berbahaya kepada peranti anda (seperti virus atau kod hasad) dan membolehkan anda untuk menggunakan banyak ciri-ciri yang berguna dalam laman web kami (seperti mengingati kegemaran anda).
Kuki mempunyai jangka hayat. Sesetengah hanya ada sehingga anda menutup pelayar anda atau untuk masa yang singkat. Ini dipanggil ‘kuki sesi’. Walau bagaimanapun, sesetengah mempunyai jangka hayat yang lebih panjang, sebagai contoh, untuk membolehkan laman web untuk mengenali anda apabila anda kembali kepada mereka. Ini dipanggil ‘kuki berterusan’.
Kuki yang diletakkan secara langsung oleh pemilik laman web (seperti kami) dikenali sebagai ‘kuki pihak pertama’ dan kebanyakan laman web moden juga menggunakan teknology yang disediakan oleh orang/perniaagan lain, sebagai contoh untuk menyediakan pengiklanan secara talian. Kuki yang diletakkan oleh pihak lain dikenali sebagai ‘kuki pihak ketiga’.
Bagaimana anda boleh mengurus kuki?
- Kuki melakukan banyak kerja yang penting di Laman Web. Walau bagaimanapun, jika anda ingin, anda boleh menyahdayakan kuki yang diguna di Laman Web. Jika anda berbuat demikian, anda mungkin mendapati bahawa sebahagian Laman Web tidak berfungsi sama sekali atau tidak berfungsi dengan betul.
- Anda boleh menyahdayakan dan/atau memadamkan semua jenis kuki dengan menggunakan tetapan pelayar anda. Kuki secara umumnya boleh dinyahdayakan dan/atau dipadamkan dengan mudah tetapi cara anda berbuat demikian berbeza dari pelayar ke pelayar. Fungsi “bantuan” dalam pelayar anda sepatutnya memberitahu anda cara untuk melakukannya. Cara terbaik mungkin adalah menutup pelayar anda dan kemudiannya mencari “fail kuki” atau “pengurus kuki” atau hanya “kuki”.

ANALITIS GOOGLE

Kami mengguna perkhidmatan analitis web Analitis Google. Perkhidmatan ini menggunakan kuki untuk mengumpul maklumat seperti alamat IP anda atau pengenal pasti lain, maklumat pelayar dan kandungan yang anda lihat untuk tujuan menganalisis cara pelawat menggunakan aplikasi dan/atau laman web kami dan untuk kami mendapatkan pandangan pelanggan dan untuk menambah baik cara laman kami berfungsi. Maklumat yang dijana oleh kuki mengenai penggunaan aplikasi anda dan/atau laman web akan dihantar dan disimpan oleh pembekal perkhidmatan tersebut dalam pelayan yang mungkin berada di luar Malaysia. Pembekal perkhidmatan tersebut akan menggunakan maklumat ini bagi pihak kami untuk tujuan menilai bilangan pengguna bagi aplikasi dan/atau laman web kami, lokasi pengguna kami, bahagian yang paling kerap diguna bagi aplikasi dan/atau laman web kami, pelayar yang paling biasa digunakan untuk meningkatkan fungsi dan minat pengguna kami.
Sila ambil perhatian bahawa alamat IP yang disampaikan oleh pelayar anda dalam skop Analitis Google tidak akan dikaitkan dengan sebarang data lain yang disimpan oleh Google dan Analitis Google tidak mengumpul sebarang data peribadi.

BAGAIMANA KAMI MELINDUNGI DATA PERIBADI ANDA

Kami tahu betapa pentingnya keselamatan data kepada semua pelanggan kami. Dengan ini, kami akan mengendalikan data anda dengan penjagaan yang terbaik dan mengambil semua langkah yang wajar untuk melindunginya.
Kami menjamin akses kepada semua bahagian transaksi di laman web dan aplikasi kami menggunakan teknologi ‘https’.
Akses kepada data peribadi anda adalah dilindungi kata laluan.
Kami sering memantau sistem kami untuk kelemahan dan serangan yang mungkin ada dan kami menjalankan ujian penembusan untuk mengenal pasti cara untuk mengukuhkan lagi keselamatan.

BERAPA LAMA KAMI AKAN MENYIMPAN DATA PERIBADI ANDA?

Bila-bila masa kami mengumpul atau memproses data peribadi anda, kami hanya akan menyimpannya selagi diperlukan untuk tujuan yang mana ia dikumpulkan. Pada akhir tempoh penyimpanan itu, data anda sama ada akan dipadamkan sepenuhnya atau dijadikan bentuk yang mana anda tidak boleh dikenal pasti, sebagai contoh secara pengagregatan dengan data lain supaya ia boleh digunakan dalam cara yang tidak boleh dikenal pasti untuk analisis statistik dan perancangan perniagaan. Dalam kebanyakan kes, tempoh penyimpanan kami akan berakhir 7 tahun selepas pengakhiran hubungan anda dengan kami.

LAMAN PIHAK KETIGA

Laman web dan aplikasi kami mungkin mengandungi pautan ke laman web lain dan laman media sosial yang dikendalikan oleh pihak ketiga. Sila ambil perhatian bahawa kami tidak mempunyai kawalan ke atas cara pihak ketiga mengumpulkan dan menggunakan data peribadi anda. Laman pihak ketiga tersebut mungkin mempunyai dasar privasi mereka sendiri. Anda perlu sentiasa membaca dasar privasi setiap laman web yang anda layari dengan teliti.

HAK ANDA

Anda mempunyai beberapa hak di bawah undang-undang perlindungan data yang, dalam keadaan tertentu, anda mungkin dapat melaksanakan berhubungan dengan data peribadi yang kami proses mengenai anda.
Ini termasuk:
- hak untuk membetulkan data peribadi yang kami pegang mengenai anda yang tidak tepat;
- hak untuk menyekat penggunaan kami ke atas data peribadi anda. Sila ambil perhatian bahawa penolakan untuk bersetuju kepada pemprosesan data peribadi anda, penarikan balik persetujuan anda atau sekatan pemprosesan data peribadi anda mungkin menyebabkan ketidakmampuan untuk menyediakan anda atau terus menyediakan anda dengan Perkhidmatan kami dan/atau memproses permintaan anda; dan
- hak untuk mengakses sesalinan data peribadi yang kami simpan mengenai anda dengan fi yang ditetapkan di bawah undang-undang.
Apabila kami bergantung pada persetujuan sebagai asas perundangan di mana kami memproses data peribadi anda, anda juga boleh menarik balik persetujuan tersebut pada bila-bila masa.
Jika anda ingin melaksanakan mana-mana hak tersebut, sila hubungi kami dengan menggunakan butiran dalam bahagian “Hubungi Kami” di bawah. Sila ambil perhatian bahawa kami perlu mengesahkan identiti anda sebelum kami boleh memenuhi mana-mana hak anda di bawah undang-undang perlindungan data. Ini membantu kami melindungi data peribadi yang dimiliki oleh pelanggan kami terhadap permintaan tipuan.

HUBUNGI KAMI

Jika anda ingin melaksanakan mana-mana hak anda seperti yang dinyatakan dalam bahagian “Hak Anda” di atas atau anda mempunyai soalan atau aduan mengenai dasar ini, atau cara data peribadi anda diproses, sila hubungi kami melalui salah satu daripada cara berikut:
- Melalui e-mel: members-familymart@ql.com.my
- Melalui pos: Pegawai Pelindungan Data
QL Resources Berhad
16A, Jalan Astaka U8/83
Bukit Jelutong, 40150 Shah Alam,
Selangor Darul Ehsan.
Kami berhak untuk mengubahsuai Dasar ini pada bila-bila masa. Jika kami memutuskan untuk berbuat demikian, kami akan memuat naik perubahan di laman web kami dan dalam aplikasi, sila semak semula secara kerap untuk dimaklumkan tentang maklumat terkini mengenai Dasar ini.

TERMS & CONDITIONS

PART I – GENERAL TERMS AND CONDITIONS

1. GENERAL

The FamilyMart E-Commerce Platform (“E-Commerce Platform”) is operated through the mobile application (and its associated software) supplied by QL Maxincome Sdn. Bhd. (“FamilyMart”, and such mobile application, the “Mobile App”) and governed by the following terms and conditions and any other policies, FAQs, guidelines pertaining to the E-Commerce Platform as may be in place from time to time (“Terms and Conditions”).
Please read these Terms and Conditions carefully. By successfully signing up as a member to the E-Commerce Platform through the Mobile App (“Member”) and using the Mobile App, you are deemed to have read, understood, accepted and agree to be bound by each term and condition as contained in these Terms and Conditions. The Terms and Conditions stated herein constitute a legal agreement between you and FamilyMart.
FamilyMart reserves the right to, at its sole and absolute discretion from time to time without prior notification, amend, modify, update, change and / or terminate the E-Commerce Platform and / or all or any portion of the Terms and Conditions (“Amendments”, and “Amended” shall be construed accordingly); and any Amendments will be effective immediately upon posting of the same on the FamilyMart website at www.familymart.com.my (“Website”) and / or the Mobile App. Each Amended version of the Terms and Conditions shall apply and supersede all previous versions including the hardcopy version (if any). In the event of any inconsistency between these Terms and Conditions and any other material in any medium containing information on the E-Commerce Platform, these Terms and Conditions (as Amended) shall prevail.
By signing up, you agree that it is your responsibility as a Member to keep yourself updated with the Terms and Conditions (as Amended). Any continued participation as a Member or use of the Mobile App after any Amendments to the Terms and Conditions shall constitute consent, acceptance and affirmative agreement by the Member to the Terms and Conditions as they exist from time to time, including, without limitation, the Amended Terms and Conditions. FamilyMart shall not be held liable for any loss, damage or expense accrued (regardless of whether FamilyMart receives prior notice or advice of the possibility of damage) as a result from any Amendments to the E-Commerce Platform or these Terms and Conditions.
If you do not agree to or fall within the Terms and Conditions and wish to discontinue using the E-Commerce Platform, please do not continue using the Mobile App or the E-Commerce Platform and proceed with termination as set out in Paragraph 2.11 of Part I.

2. MEMBERSHIP

Membership to the E-Commerce Platform is opened to all individuals aged eighteen (18) years old and above residing in Malaysia and Singapore, subject to the following (“Membership”):
- The Membership is not available to individuals under the age of eighteen (18) years old.
- The Membership is not available to individuals that are not allowed for any reason whatsoever to enter into a contractual relationship.
- Corporations, partnerships, limited liability companies, trusts, organisations, societies or any other legal entities are not permitted to apply or sign-up for the Membership.
To sign-up for the Membership vide the Mobile App, no membership fee will be imposed. However, application of the Membership must be accompanied by completion of details marked as mandatory fields in the sign-up page on the Mobile App. You shall ensure the details provided are true, accurate, current and complete. Product purchase can only be made after Membership application is complete and successful.
If you have an existing membership under the FamilyMart Loyalty Programme (MY FamilyMart), please use the same login credentials for login under the E-Commerce Platform, as membership under the FamilyMart Loyalty Programme and E-Commerce Platform are linked, i.e. one membership account is used for both the FamilyMart Loyalty Programme and the E-Commerce Platform. HOWEVER, PLEASE NOTE THAT POINTS COLLECTION FOR MEMBERS IS NOT AVAILABLE FOR ANY AND ALL TRANSACTIONS CONDUCTED ON THE E-COMMERCE PLATFORM.
Each individual shall only be entitled to apply for ONE (1) Membership.
- Multiple applications by an individual are not allowed. If a Member inadvertently creates one or more duplicate account(s), FamilyMart reserves the right to either merge and consolidate the details on the duplicate account(s) of the Member into the Member's earlier account, and thereafter cancel all duplicate account(s).
- FamilyMart shall not be responsible for any Membership privileges and / or services due to duplicate account(s) of a Member, regardless of whether such Member has knowledge of the duplicate account(s).
The Membership is non-transferable, non-assignable and is for the exclusive use of Members.
Membership shall be valid and used in any participating FamilyMart outlet(s) within Malaysia only.
FamilyMart reserves the right to verify the eligibility of any individual who signed-up and may refuse the Membership application of any individual that provides inaccurate, incomplete details or it determines to be tampering with the Membership sign-up process including but not limited to providing inaccurate, incomplete or false details.
By utilising the Membership, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms and Conditions and that you are at least eighteen (18) years old. By utilising the Membership, you further represent and warrant that you have the right, authority and capacity to utilise the Membership and to abide by the Terms and Conditions. Your use of the Membership is for your own sole, personal use. You further confirm that all the information provided by you shall be true and accurate. You undertake not to authorise others to use your identity or user status, and you may not assign or otherwise transfer your Membership account to any other person or entity. When using the Membership, you agree to comply with all applicable laws.
At any time where there is reasonable suspicion of any abuse and / or misuse of the Membership or any unethical behaviour in relation to FamilyMart, including but not limited to stealing, abusive or offensive behaviour, using the Mobile App for the purpose for which it is not intended to be used, acting in breach or potential breach of these Terms and Conditions and / or prolonged period of inactivity as deemed unsuitable by FamilyMart, FamilyMart reserves the right to suspend and / or terminate the Membership immediately without prior notification. For the avoidance of doubt, the termination of the Membership shall not require FamilyMart to compensate, reimburse or cover any cost or losses incurred by you in the course of you being a Member. No correspondence will be entertained.
It is your responsibility to check and ensure that you have downloaded the latest version of the Mobile App for your device. FamilyMart is not liable if you do not have a compatible mobile or electronic device or you have downloaded an outdated or defunct version of the Mobile App to your mobile or electronic device. FamilyMart does not guarantee that the Mobile App will function and remain compatible at all times on any particular mobile or electronic device.
Members shall have a right to terminate the Membership at any time either by sending an email to FamilyMart at members-familymart@ql.com.my or in the event of a prolonged period of inactivity as deemed unsuitable by FamilyMart, FamilyMart shall deem the Membership as being terminated.
- Appeal of membership reactivation can only be done after 1 year of termination by sending an email request to FamilyMart at members-familymart@ql.com.my.
- FamilyMart reserves the right to accept or reject such application for membership reactivation at its sole and absolute discretion without assigning any reason.
After you have terminated the Membership, you will not be able to sign in to the E-Commerce Platform through the Mobile App or access any of your personal information. If you terminate your Membership, we may still retain certain information associated with your Membership for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any monies owed, enforce our Terms and Conditions, take actions we deem necessary to protect the integrity of our E-Commerce Platform and our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in the Privacy Policy (as addressed in Paragraph 3.1 of Part I), retention of that information will be subject to those third parties’ policies.
By being a Member and / or using the Mobile App, you expressly agree that at all times:
- You will only use the Mobile App for lawful purposes;
- You will not use the Mobile App for sending or storing any unlawful material or for fraudulent purposes;
- You will not try to harm the E-Commerce Platform and / or the software of the Mobile App in any way whatsoever;
- You will not copy or distribute the software of the Mobile App or any other content without written permission from FamilyMart;
- You will keep secure and confidential your account password (if any) or any identification we provide you which allows access to the E-commerce Platform;
- You will provide FamilyMart with proof of identity as it may reasonably request or require;
- You acknowledge and agree that only one (1) account can be registered on one (1) mobile or electronic device;
- You shall not employ any means to defraud FamilyMart or enrich yourself, through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by FamilyMart to encourage new subscription or usage of the E-Commerce Platform by new or existing customers;
- You shall not impair or circumvent the proper operation of the network which the E-Commerce Platform operates on;
- You agree that the E-Commerce Platform and Mobile App are provided on a reasonable effort’s basis; and
- You agree that your use of the E-Commerce Platform will be subject to FamilyMart’s Privacy Policy (as hereinafter defined) as may be amended from time to time.

3. PRIVACY POLICY

We at FamilyMart value and understand the importance of your privacy. By signing up for the Membership, you hereby giving your consent to the collection, usage and processing of your personal information as described in our privacy policy at www.familymart.com.my (“Privacy Policy ”).
For more details on our personal data handling practices, kindly refer to our Privacy Policy.

4. SYSTEM HALT OR FAILURE

FamilyMart shall not be liable for any loss or damage in the event of system halt, unavailability or non-performance of the Mobile App as a result of the following:
- Mobile App system is down for maintenance;
- Mobile App fails due to circumstances beyond its reasonable control, including but not limited to acts of God, storm, tempest, hurricane, flood, earthquake, volcanic activity, tsunami, landslide, damage by lightning, drought, any natural disaster, plague, epidemic, pandemic, disease outbreak, war (whether declared or serious threat of same), blockade, hostilities, invasion, military operation or mobilisation, civil war, riot, revolution, civil commotion, disorder, mob violence, act of civil disobedience, terrorism, sabotage, piracy, governmental order (lockdown or movement restriction included), rule, regulation or direction, curfew restriction, national emergency, expropriation, compulsory acquisition, seizure of works, requisition, nationalization, explosion, fire, destruction of machines, equipment, factories, and of any kind of installation, prolonged break-down of transport, telecommunication or electric current, general labour disturbance such as boycott, strike and lock-out, go-slow, occupation of factories and premises (“Force Majeure Events”); and
- Mobile App is interrupted or delayed for reasons such as hacker attacks, technical adjustment or system breakdown on the part of upgrade, technical difficulties, etc to the Mobile App.
4.2 FamilyMart reserves the right to terminate the Mobile App at any time due to unforeseen circumstances, applicable laws and regulations and shall not be liable for any loss or damage.

5. DISCLAIMER

FAMILYMART MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, ACCURACY, QUALITY OR COMPLETENESS OF THE E-COMMERCE PLATFORM, MEMBERSHIP AND / OR THE MOBILE APP. YOU ACKNOWLEDGE AND AGREE THAT ANY RISK ARISING OUT OF YOUR USE OF THE E-COMMERCE PLATFORM, MEMBERSHIP AND / OR THE MOBILE APP AND THIRD PARTY SERVICES (IF ANY), REMAIN AT ALL TIMES SOLELY AND ABSOLUTELY WITH YOU AND YOU SHALL HAVE NO RECOURSE WHATSOEVER TO FAMILYMART.
FAMILYMART DOES NOT REPRESENT OR WARRANT THAT:
- THE E-COMMERCE PLATFORM, MEMBERSHIP AND / OR THE MOBILE APP WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
- THE USE OF THE E-COMMERCE PLATFORM, MEMBERSHIP AND / OR THE MOBILE APP WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA;
- THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE E-COMMERCE PLATFORM AND / OR THE MOBILE APP WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
- ANY STORED DATA WILL BE ACCURATE OR RELIABLE;
- ERRORS OR DEFECTS IN THE MOBILE APP WILL BE CORRECTED; AND
- THE MOBILE APP OR THE SERVER(S) THAT MAKE THE MOBILE APP AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS,
THE E-COMMERCE PLATFORM, MEMBERSHIP AND / OR THE MOBILE APP ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY EXCLUDED AND DISCLAIMED TO THE HIGHEST AND MAXIMUM EXTENT.

6. INDEMNITY

By agreeing to the Terms and Conditions upon use of the E-Commerce Platform or the Mobile App, you agree to assume full responsibility and liability for all loss or damage suffered by yourself, FamilyMart, its franchisor, and each such entities’ parent companies, subsidiaries, affiliates, related companies and their respective directors, employees, agents and representatives or any third party(ies) engaged by FamilyMart as a result of any breach of these Terms and Conditions and you further agree that you shall defend, indemnify in full and hold FamilyMart, its subsidiaries, affiliates, related companies and their respective directors, employees, agents and representatives or any third party engaged by FamilyMart harmless from and against any and all losses, damages, rights, claims or cause of action of any kind arising, in whole or in part, directly or indirectly, as a result of or in connection with your:
- 6.1.1 use or misuse of the E-commerce Platform or the Mobile App;
- violation or breach of any of these Terms and Conditions or any applicable laws whether or not referenced herein;
- violation of any rights of any third party; or
- use or misused of your Membership, including any fraud or misrepresentation of the information supplied.

7. INTERNET DELAYS

The E-Commerce Platform and / or the Mobile App may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the mobile or electronic device used by the Member being faulty, not connected, out of range, switched off or not functioning. FamilyMart shall not be held responsible for any failure of accessing, redemption of any privileges, and other Mobile App usage related failures, damages or losses resulting from such problems.

8. LIMITATION OF LIABILITIES

FamilyMart is responsible only for obligations expressly stated in these Terms and Conditions.
No advice or information, whether oral or written, obtained by you from FamilyMart or its staff, or through the Mobile App shall create any warranty on the E-Commerce Platform / the Mobile App not expressly stated by FamilyMart in these Terms and Conditions.
To the fullest extent permitted by law, FamilyMart shall in no event be liable for any losses, damages, rights, claims or cause of action of any kind incurred, suffered, sustained by you arising from or in connection with your participation or Membership in the E-Commerce Platform and use of the Mobile App, including but not limited to:
- any access, use and/or inability to use the E-Commerce Platform or the Mobile App.
- any acts, omissions, negligence or wilful default on the part of FamilyMart, its franchisor, and each such entities’ parent companies, subsidiaries, affiliates, related companies and their respective directors, employees, agents and representatives or any third party;
- any loss of data and records relating to the Mobile App or Membership; and
- any loss of value or benefit that may arise as a result of any changes made to the E-Commerce Platform or Mobile App.
- any losses or damages (whether direct, consequential, indirect or incidental) to your mobile or electronic device or any applications stored therein as a result of installation or use of the Mobile App.
FamilyMart shall not be liable for any losses, damages, rights, claims or cause of action, including but not limited to any damage or loss to property owned by or in your possession, injury which you may suffer, or any indirect, punitive, special or incidental damages associated or arising from these Terms and Conditions, arising from you participation or Membership in the E-Commerce Platform and use of the Mobile App, whether in breach of these Terms and Conditions (including breach of warranty), tort or of whatever causes, even if FamilyMart has been advised of the possibility of such damages. FamilyMart disclaims any responsibility for the aforementioned damages notwithstanding any claim that a sole or exclusive remedy provided in these Terms and Conditions may or does fail of its essential purpose.

9. INTELLECTUAL PROPERTY RIGHTS

FamilyMart, its franchisor and licensor(s) and related parties, where relevant and applicable shall at all times own all rights, title and interest (whether legal or beneficial), including all related intellectual property rights (including without limitation to trademark, patent, copyright, trade secret) in and to the E-Commerce Platform, Website and Mobile App (including in particular the software and its respective components, processes and design in its entirety) and any changes, modifications, improvements and enhancements to any aspect of the E-Commerce Platform, Website and Mobile App, whether or not pursuant to any suggestions, ideas, requests, feedback, recommendations or any other information provided by you or any other party relating to the E-Commerce Platform, Website and / or Mobile App. These Terms and Conditions do not and does not purport to convey, transfer, assign, novate to you any rights of ownership in or related to the E-Commerce Platform, Website and Mobile App or any intellectual property rights owned by FamilyMart.
FamilyMart’s name, logo, the E-Commerce Platform, Website and Mobile App (including but not limited to any published content, documents, information, images, graphics, logos, texts and other materials) and any product names associated with the Mobile App are trademarks and the property of FamilyMart, its franchisor and licensor(s), related parties or third parties, and no right or license is granted to you to use the same.
You are allowed to browse through the contents on the Website and in the Mobile App; however, reproduction is prohibited under the following circumstances (but not limited to):
- All copyrights and other proprietary notices are removed and not visible.
- Information are modified without prior written consent of FamilyMart.
- Information are included in any publications, work, and / or any form of commercial use.
9.4 Any such unauthorised reproduction, dissemination, distribution, publication, copying or modification of any of the contents on the Website and in the Mobile App will lead to a breach of these Terms and Conditions in which legal action may be taken.
The Website and Mobile App may contain content from third parties and FamilyMart does not endorse any applications or sites on the internet that are linked through the Website and Mobile App, and in no event, shall be held responsible and liable for the legitimacy, accuracy, reliability and quality of these content and it is your obligation to take all precautions in all actions and interactions with such third party, conduct independent verification and comply with the third party’s terms of use.

10. NOTICE

10.1 FamilyMart may give notice by means of a general notice on the Website, Mobile App, electronic mail to your email address in records of FamilyMart or by registered mail to your address in the records of FamilyMart. Such notice shall be deemed to have been given:
- immediately upon posting on the Website and Mobile App;
- upon the expiration of forty-eight (48) hours after mailing or posting (if sent by registered mail); or
- upon the expiration of one (1) hour after sending (if sent by email).

11. LAW AND JURISDICTION

These Terms and Conditions are governed by and are to be construed in accordance with the laws of Malaysia and you hereby agree to submit to the exclusive jurisdiction of the Malaysian Courts for any legal action in relation to these Terms and Conditions.
In the event that any of these Terms and Conditions is or becomes invalid, illegal or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected or impaired thereby.

12. NO WAIVER

Any failure or delay of FamilyMart to enforce any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by FamilyMart in writing.

13. CONTACT DETAILS

If you have further inquiries or concerns regarding the Terms & Conditions, please contact us via the Help Centre available within the Mobile App.

PART II – SPECIFIC TERMS AND CONDITIONS

The E-Commerce Platform allows you to place orders for products made available on the Mobile App (“Order”) and you may choose for such Order to be delivered by independent third party delivery service provider(s) (“Delivery Service Providers”) or in-person pick-up of the Order directly from a FamilyMart outlet. You acknowledge and agree that such Delivery Service Providers and its respective riders are third party independent contractors engaged through third party platforms, applications or sites who are merely facilitating the services provided on the E-Commerce Platform and they are not your agent and not an employee, agent or representative of FamilyMart. In this regard, to the fullest extent permitted by law, FamilyMart shall in no event be held responsible or liable for any losses, damages, rights, claims or cause of action of any kind incurred, suffered, sustained by you or any third party as a result of any conduct, act or omission including the negligence or default arising from the riders of the Delivery Service Providers.

1. RESTRICTION ON PRODUCTS

Some products offered and sold on the E-Commerce Platform are subject to restrictions for purchase (“Restricted Products”), in accordance with the laws of Malaysia. These restrictions include minimum age requirements and religious restrictions. We reserve the right to restrict or limit the sales of the Restricted Products to you based on the relevant statutory requirements of the time being in force.
The following Restricted Products may be offered and sold on the E-Commerce Platform where the laws allow:
- Alcohol (such as beer, wine and liquor) or alcoholic products (“Alcohol”)
  You must be a non-Muslim (as stipulated under the applicable laws and regulations) and of the statutory legal age of at least twenty-one (21) years old (or as amended from time to time under the applicable laws and regulations) to purchase any Alcohol.
- Cigarettes, cigars, e-cigarettes or tobacco products (“Tobacco”)
  You must be of the statutory legal age of at least eighteen (18) years old (or as amended from time to time under the applicable laws and regulations) to purchase any Tobacco.
By offering Alcohol and / or Tobacco for sale on the E-Commerce Platform, FamilyMart does not, whether on its own or on behalf of any third party, in any manner purport to advertise, promote or encourage the consumption and use of the same directly or indirectly in any way. You understand that the consumption or use of Alcohol and / or Tobacco is harmful to your health.
FamilyMart and riders of the Delivery Service Providers, as and when required, reserve the right in our sole discretion to:
- request for national registration identification card or passport for age verification before we deliver or provide Alcohol and / or Tobacco; and / or
- refuse delivery or provide Alcohol and / or Tobacco if you are unable to prove your legal age or the person who at the time of delivery or pick-up is unable to prove his / her legal age; and / or
- refuse delivery or provide Alcohol if you are unable to prove that you are non-Muslim or the person who at the time of delivery or pick-up is unable to prove that he / she is non-Muslim; and / or
- refuse delivery or provide Alcohol and / or Tobacco if you or any person who is, or appears to be, under the influence of either alcohol or drugs at the time of delivery or pick-up; and / or
- refuse delivery or provide Alcohol and / or Tobacco for any reason whatsoever.
For the avoidance of doubt, FamilyMart reserves the right and shall not be liable to make any refund for any payment made for an Order in the event we refused delivery or provision of Alcohol and / or Tobacco in respect of such Order due to one or more of the reason(s) as stated in Paragraph 1.4 of Part II. In the event you are under the statutory legal age or Muslim, you hereby agree the legal consequences will be at your own risk and responsibility, and agrees to release FamilyMart and the Delivery Service Providers from all claims, losses, damages and other liabilities, due to any action in attempting to deceive or manipulate FamilyMart or the Delivery Service Providers in relation to the aforementioned statutory requirements or from purchasing or taking possession of the Alcohol and / or Tobacco in any manner against the statutory requirements.
In furtherance to Paragraph 1.5 of Part II, you understand and agree that you shall defend, indemnify in full and hold FamilyMart, its subsidiaries, affiliates, related companies and their respective directors, employees, agents and representatives or the Delivery Service Providers harmless from and against any and all losses, damages, rights, claims or cause of action of any kind arising, in whole or in part, directly or indirectly, as a result of or in connection with any action in attempting to deceive or manipulate FamilyMart or the Delivery Service Providers in relation to the aforementioned statutory requirements in Paragraph 1.5 of Part II or from purchasing or taking possession of the Alcohol and / or Tobacco in any manner against such statutory requirements.

2. ORDERS

You understand that any Order that you make through the Mobile App shall be subject to actual product availability, on a “while stocks last” basis and delivery location availability notwithstanding the availability as indicated on the Mobile App.
Operation hours for the E-Commerce Platform may vary depending on location and may not be consistent with FamilyMart outlet(s)’ operation hours.
Prior to placing an Order
- Delivery
  You are required to input a complete and accurate delivery address for the E-Commerce Platform to display the participating FamilyMart outlet(s) available within the relevant delivery area.
- Pick-up
  You are required to input a complete and accurate address or location for the E-Commerce Platform to display the participating FamilyMart outlet(s) available within the relevant area in which you would like to pick-up the product(s) from.
- Once you have selected a FamilyMart outlet, you may proceed to select the product(s) indicated as available and add the product(s) to the shopping cart, subject to Paragraph 2.1 of Part II.
Placing an Order
- To complete an Order, you are required to follow the instructions on screen after clicking “Add to Cart”.
- You may be required to provide additional details for us to complete your Order, this includes contact details, delivery address, selection of payment method and details relating to the selected payment method such as credit / or debit card details. Your unique password should not be shared with anyone and you are solely responsible for keeping your password safe.
- You are required to review and confirm that all the information provided are complete, accurate and truthful. Such information includes the product purchase, quantity, amounts, delivery details or pick-up details, personal details, payment information, voucher/promo code (if applicable), etc. before you click “Place Order”.
- You may choose for the Order to be delivered or picked-up at the soonest available time or scheduled for a time specified on the E-Commerce Platform, the available options of which may vary depending on the location of the selected FamilyMart outlet (“Advance Order”). An Advance Order is restricted to delivery or pick-up within the same day of placing the Order.
- You may check the status of the Order by clicking “My Order” on the E-Commerce Platform. An Order is successfully placed when you receive a confirmation notice via the E-Commerce Platform containing the details of your Order (“Confirmation”). We will also notify you via the E-Commerce Platform if the Order is rejected.
- Please contact the Help Centre immediately in the following circumstances:
  - if you wish to cancel the Order after it has been placed or after receiving the Confirmation; or
  - if you have provided incorrect information / details of the Order.
  However, you shall not be entitled to cancel or change the Order once the status of the Order on the “My Order” page has changed to “Order in Preparation” (“Order Preparation Notification”). FamilyMart may reasonably attempt to cancel the Order or amend the information / details of the Order where feasible or commercially reasonable (as determined at the sole discretion of FamilyMart), however FamilyMart shall not be held responsible in the event the Order cannot be cancelled or amended due to any reason whatsoever and shall not be liable for any loss or damage arising from non-cancellation or non-amendment of the information / details of the Order and you remain liable to pay the total outstanding amount on the Order.
The quantity of products and / or Restricted Products (whether on an individual or total basis) per Order is subject to the limitation provided on the E-Commerce Platform.
FamilyMart may reasonably attempt to comply with your special instructions for an Order. However, in some cases where that is not feasible or not commercially reasonable (as determined at the sole discretion of FamilyMart), FamilyMart reserves the right to prepare the Order in accordance to its applicable standard operating procedures and FamilyMart shall not be held liable to replace or refund an order which does not comply with your special instructions.
FamilyMart is not obligated to provide ingredient information or allergen information on the E-Commerce Platform. Further, FamilyMart does not guarantee that the products sold by FamilyMart are free of allergens.
You may request for a copy of the e-invoice / e-receipt of the Order by clicking “Request Receipt” on the “My Order” page of the E-Commerce Platform.
All visuals shown on the E-Commerce Platform are for illustration purposes only and FamilyMart does not provide any warranty or guarantee as to the accuracy, reliability or suitability of the products shown on the E-Commerce Platform.

3. PRICES AND PAYMENT MODE

Prices of the products quoted on the E-Commerce Platform for delivery and pick-up may vary from prices of the products at the FamilyMart outlet(s) and subject to change without prior notice.
All prices shown on the E-Commerce Platform are in Ringgit Malaysia (RM) and subject to applicable tax (if any).
Please note that cash on delivery (COD) is not available on the E-Commerce Platform. We accept the following payment methods on the E-Commerce Platform:
- online bank transfer;
- credit card / debit card; and
- selected digital wallet / e-wallet.
All payment shall be made at the point of Order on the E-Commerce Platform, before a product can be delivered or picked-up by you at the FamilyMart outlet(s).
- If the payment cannot be processed or is incomplete, the Order will not be accepted and no Confirmation will be provided by FM.
- FamilyMart is not liable for any issues arising from the payment process. You are advised to contact your card issuer / bank / e-wallet provider to resolve any issue concerning the use of your card / online bank transfer / e-wallet in order to continue with the Order.
- FamilyMart shall not be liable for any credit card / debit card / online bank transfer / e-wallet fraud or abuse.

4. DELIVERY

This Paragraph 4.1 is applicable to you in the event you have made the selection on the E-Commerce Platform for the Order to be delivered by the Delivery Service Providers.
You may check the estimated delivery time of the Order by clicking “My Order” on the E-Commerce Platform. You acknowledge that the delivery time provided is only an estimate and the Order may be delivered earlier or later depending on factors beyond FamilyMart’s or the Delivery Service Providers’ control including but not limited to distance, time of the day (peak periods), weather conditions, traffic conditions, road accidents, unforeseen incidences or any Force Majeure Events.
Delivery may not be available during certain day(s) or time(s)due to factors beyond our control including but not limited to peak periods, unavailability of the Delivery Service Providers, staff shortages, weather conditions, road accidents or any other unforeseen circumstances.
Delivery fees may differ depending on your location.
FamilyMart shall not be held liable for any unsuccessful or failed delivery of Order that encounter delivery issues due to reasons caused by you or the Delivery Service Providers and no re-delivery or refund is allowed. This includes but not limited to:
- any fraud, incorrect or incomplete details including contact details, payment details and delivery address;
- no one was present or available to receive the Order;
- lack of suitable or secure location to leave the Order;
- you or the recipient did not meet the statutory requirements to receive the Restricted Products as stated in Paragraph 1.2 of Part II;
- any loss, damage, contamination or detention of the product caused during the delivery process; or
- late delivery by the Delivery Service Providers.
Subject to the Refund and Cancellation Policy (as defined below), please contact the Help Centre immediately in the following circumstances:
- upon receipt of your Order, you discover that there are issues with your Order such as wrong products, expired products, defective products, or missing products; or
- if you have not received your Order within ninety (90) minutes from receiving the Confirmation; or
- if you receive your Order after ninety (90) minutes from receiving the Confirmation.

5. PICK-UP

This Paragraph 5.1 is applicable to you in the event you have made the selection on the E-Commerce Platform to pick-up the Order in-person directly from a FamilyMart outlet.
Please note that you are only allowed to pick-up the Order from the FamilyMart outlet you have selected and stated in the Confirmation.
An in-app “Ready-to-Pick-Up” notification will be sent to you when the Order is ready for pick-up (“Collection Time”).
A QR code will be generated in the Mobile App for each pick-up transaction upon a successful Order. You are required to present the QR code on the Mobile App during the pick-up and FamilyMart reserves the right to refuse the pick-up if you are unable to present the QR code. It is your responsibility to safeguard the QR code, you agree not to hold FamilyMart responsible and FamilyMart shall not in any event be liable in the event your Order is picked-up by any third party presenting such QR code relevant to your Order. FamilyMart shall be under no obligation to verify the identity of any person presenting the QR code.
FamilyMart agrees to hold the Order for you at the selected FamilyMart outlet for up to a period of two (2) hours from the Collection Time or such other reasonable duration as it deems fit (“Holding Time”). FamilyMart reserves the right to dispose, discard or deal with any products not picked-up within the Holding Time in any manner as it deems fit at its discretion to avoid food contamination and to maintain food safety, hygiene and quality. In this case, you agree that FamilyMart shall not be held liable and you agree and understand that you will not be entitled to a refund.

The following is an example of the pick-up process:

Order Placed by Customer and a QR code generated	Product Preparation	“Ready-to-Pick-Up” notification sent to customer	Customer pick-up duration	Product to be disposed and no refund will be provided
12.00PM	12:00PM – 12:30PM	12:30PM	12:30PM – 2:30PM	2:30PM

In the event of unreasonable delays in pick-up due to any reason not caused by FamilyMart, you shall bear the risk of any damage, loss of products or deterioration in quality or change in condition of the products. In this case, FamilyMart shall not be held responsible for the products and shall not be required to compensate for any loss or damages of products through use or consumption of the products.
It is your responsibility to check the completeness of the Order and / or products upon pick-up the Order at the FamilyMart outlet and shall immediately report any issues or defects of the Order and / or products to our staff present at the FamilyMart outlet before leaving the FamilyMart outlet. For the avoidance of doubt, we will not entertain any issues or defects on the products such as expired or defective products, missing products or wrong products after you leave the FamilyMart outlet.
We will not entertain any request for change of FamilyMart outlet for pick-up and pick-up time after the Confirmation is issued.

6. VOUCHERS AND PROMOTION

FamilyMart may run marketing and promotional campaigns which offer promotional discounts, voucher codes, gift cards and other promotional offers from time to time on the E-Commerce Platform (“Vouchers”).
Vouchers may be subjected to other terms and conditions as stipulated by FamilyMart and may not be valid when used in conjunction with other promotions, discounts or other vouchers.
You may purchase Vouchers on the E-Commerce Platform, however please note that Vouchers purchased are non-exchangeable, non-refundable and cannot be exchanged for cash.
Vouchers and promotions are subject to in-store availability, on a “while stocks last” basis and may be applicable to selected (and not all) FamilyMart outlet(s) or selected products only.
FamilyMart may, at its discretion, replace or substitute any promotion with any other promotion of similar or equivalent value without prior notice.
FamilyMart reserves the right to void, discontinue or disqualify you from any Vouchers or promotion without prior notice, in the event you have breached any part of these Terms and Conditions.

7. REFUND AND CANCELLATION

All products offered and sold on the E-Commerce Platform would be subject to the FamilyMart’s Refund and Cancellation Policy (“Refund and Cancellation Policy”) as set out in this Paragraph 7.1.
Any products purchased via the E-Commerce Platform is not entitled for return or exchange unless, in respect of freshly made or ready-to-eat food and beverage products only (for clarity, fruit, grocery, non-food items, non-temperature sensitive products and all other general products not specifically stated, etc. are excluded), where there are issues or defects with the same, such as expired, defective, decayed, degraded, missing components or wrong products, in which case you should contact the Help Centre subject always that any return or exchange of product is subject to FamilyMart’s sole discretion and one or more of the following as required by FamilyMart:
- you are required to return the relevant product to the nearest FamilyMart outlet (for delivery), FamilyMart outlet from which the pick-up was from or the FamilyMart headquarters for verification and investigation purposes, whereby you should bear all costs associated with the delivery or return of such product;
- you must provide the receipt of the Order; and
- you must lodge a report with the Help Centre within twenty-four (24) hours from receiving the relevant products otherwise we will not accept the said report or conduct any investigation.
FamilyMart strongly advises you not to consume or ingest in any manner any freshly made or ready-to-eat food and beverage products within the Order in the event you receive the products after ninety (90) minutes from receiving the Confirmation as FamilyMart does not provide any assurance whatsoever on the food safety and quality. In this regard, to the fullest extent permitted by law, FamilyMart shall in no event be held responsible or liable for any losses, damages, rights, claims or cause of action of any kind incurred, suffered, sustained by you or any third party as a result of consuming or ingesting in any manner the such products within the Order including but not limited to the decay or degradation by reasons of the products perishable nature and any food poisoning, personal injury or death incidents. For the refund of such products, kindly refer to Paragraph 4.6 of Part II.
You have the right to cancel the Order only if you have not received the Food Preparation Notification and no cancellation fee will be charged. Should you proceed with any cancellation of the Order after receipt of the Food Preparation Notification, you understand and agree that no refund whether in part of in whole will be issued to you and you agree to forfeit the entire amount paid under your cancelled Order unless there are issues or defects on the products such as expired or defective products, missing products or wrong products, in that case you should contact the Help Centre and subject to Paragraph 7.2.1 to Paragraph 7.2.3 of Part II, we will provide you with replacement products or refund, as the case may be.
If you feel you were incorrectly charged for the Order or would like to request for a refund, please contact the Help Centre for assistance.
FamilyMart reserves the right to cancel any Order in its sole discretion, including if it reasonably suspects or detects fraudulent behaviour or activity associated with your Membership and/or with your Order.
Any refunds will be done via the same payment method used when placing the Order and may take up to 30 days to process depending on your financial institution / e-money issuer, subject to you providing FamilyMart relevant details (if required). You may check the status of your refund by clicking “My Order” on the E-Commerce Platform.
FamilyMart shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution / e-money issuer processing the said refund.

8. DISCLAIMER

FAMILYMART MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, ACCURACY, QUALITY OR COMPLETENESS OF SERVICES PROVIDED BY THE E-COMMERCE PLATFORM OR THE MOBILE APP. YOU ACKNOWLEDGE AND AGREE THAT ANY RISK ARISING OUT OF YOUR USE OF SERVICES PROVIDED BY THE E-COMMERCE PLATFORM OR THE MOBILE APP AND THE DELIVERY SERVICE PROVIDERS, REMAIN AT ALL TIMES SOLELY AND ABSOLUTELY WITH YOU AND YOU SHALL HAVE NO RECOURSE WHATSOEVER TO FAMILYMART.
FAMILYMART DOES NOT REPRESENT OR WARRANT THAT:
- SERVICES PROVIDED BY THE E-COMMERCE PLATFORM, THE MOBILE APP OR THE DELIVERY SERVICE PROVIDERS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
- THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE E-COMMERCE PLATFORM AND / OR THE MOBILE APP WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
SERVICES PROVIDED BY THE E-COMMERCE PLATFORM AND / OR THE MOBILE APP ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY EXCLUDED AND DISCLAIMED TO THE HIGHEST AND MAXIMUM EXTENT.

9. INDEMNITY

By agreeing to the Terms and Conditions upon use of services provided by the E-Commerce Platform or the Mobile App, you agree to assume full responsibility and liability for all loss or damage suffered by yourself, FamilyMart, its franchisor, and each such entities’ parent companies, subsidiaries, affiliates, related companies and their respective directors, employees, agents and representatives or the Delivery Service Providers as a result of any breach of these Terms and Conditions and you further agree that you shall defend, indemnify in full and hold FamilyMart, its subsidiaries, affiliates, related companies and their respective directors, employees, agents and representatives or the Delivery Service Providers harmless from and against any and all losses, damages, rights, claims or cause of action of any kind arising, in whole or in part, directly or indirectly, as a result of or in connection with your:
- use or misuse of services provided by the E-Commerce Platform, the Mobile App or the Delivery Service Providers including any fraud or misrepresentation;
- violation or breach of any of these Terms and Conditions or any applicable laws whether or not referenced herein; or
- violation of any rights of any third party.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the total liability of FamilyMart for any claim arising from this Terms and Conditions, including for any implied warranties, is limited to:
- a total of Ringgit Malaysia Five Hundred (RM500.00) per order only;
- the value of the product; or
- the amount you paid for the product, whichever is the lower.