You Click, We Deliver! Grab your FamilyMart favourites on our very own eCommerce App, where you can choose to get it delivered straight to your doorstep or select self pick up at your nearest FamilyMart store.
Browse all featured products, new launches and special deals all sorted in category and order right away.
Have your favourite FamilyMart products delivered straight to your doorstep or choose an outlet near you for self pick up.
Save your favourite products and view it under “Wishlist” for future purchase or easy reference.
Be the first to know the latest promotions and new launches.
Find the FamilyMart store nearest to you and get directions to the store.
Satisfy your cravings with our wide range of food and beverage, with delicious variety from local, Japan, Korea, and many more.
How we reward loyalty matters to us. At FamilyMart, we are working hard to serve shoppers a little better every day. Looking after the personal data you share with us is an immensely important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised shopping experience.
QL Resources Berhad
16A, Jalan Astaka U8/83
Bukit Jelutong, 40150 Shah Alam,
Selangor Darul Ehsan.
Cara kami memberi ganjaran kesetiaan penting kepada kami. Di FamilyMart, kami bekerja bersungguh-sungguh untuk berkhidmat kepada pembeli kami lebih baik setiap hari. Menjaga data peribadi yang anda berkongsi dengan kami adalah sangat penting bagi kami. Kami mahu anda yakin bahawa data anda adalah selamat dan terjamin dengan kami dan faham bagaimana kami menggunakan data anda untuk menawarkan pengalaman membeli-belah yang lebih baik dan diperibadikan.
Dasar Privasi ini menerang secara terperinci jenis-jenis data peribadi yang kami mungkin mengumpul mengenai anda apabila anda berinteraksi dengan kami. Ia juga menerang bagaimana kami akan menyimpan dan mengendali data tersebut, serta memastikan ia selamat. Dasar Privasi ini terpakai jika anda berinteraksi dengan kami melalui kedai kami, melalui telefon, dalam talian, melalui aplikasi telefon mudah alih kami atau dengan menggunakanlaman web kami atau berinteraksi dengan kami di media sosial (“Perkhidmatan” kami).
QL Resources Berhad
16A, Jalan Astaka U8/83
Bukit Jelutong, 40150 Shah Alam,
Selangor Darul Ehsan.
THE E-COMMERCE PLATFORM, MEMBERSHIP AND / OR THE MOBILE APP ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY EXCLUDED AND DISCLAIMED TO THE HIGHEST AND MAXIMUM EXTENT.
The E-Commerce Platform allows you to place orders for products made available on the Mobile App (“Order”) and you may choose for such Order to be delivered by independent third party delivery service provider(s) (“Delivery Service Providers”) or in-person pick-up of the Order directly from a FamilyMart outlet. You acknowledge and agree that such Delivery Service Providers and its respective riders are third party independent contractors engaged through third party platforms, applications or sites who are merely facilitating the services provided on the E-Commerce Platform and they are not your agent and not an employee, agent or representative of FamilyMart. In this regard, to the fullest extent permitted by law, FamilyMart shall in no event be held responsible or liable for any losses, damages, rights, claims or cause of action of any kind incurred, suffered, sustained by you or any third party as a result of any conduct, act or omission including the negligence or default arising from the riders of the Delivery Service Providers.
However, you shall not be entitled to cancel or change the Order once the status of the Order on the “My Order” page has changed to “Order in Preparation” (“Order Preparation Notification”). FamilyMart may reasonably attempt to cancel the Order or amend the information / details of the Order where feasible or commercially reasonable (as determined at the sole discretion of FamilyMart), however FamilyMart shall not be held responsible in the event the Order cannot be cancelled or amended due to any reason whatsoever and shall not be liable for any loss or damage arising from non-cancellation or non-amendment of the information / details of the Order and you remain liable to pay the total outstanding amount on the Order.
|Order Placed by Customer and a QR code generated||Product Preparation||“Ready-to-Pick-Up” notification sent to customer||Customer pick-up duration||Product to be disposed and no refund will be provided|
|12.00PM||12:00PM – 12:30PM||12:30PM||12:30PM – 2:30PM||2:30PM|
SERVICES PROVIDED BY THE E-COMMERCE PLATFORM AND / OR THE MOBILE APP ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY EXCLUDED AND DISCLAIMED TO THE HIGHEST AND MAXIMUM EXTENT.
Both the FamilyMart Mobile App share the same membership database. If you have signed up for a membership via the “MY FamilyMart” Mobile App, you may login to the “MY FamilyMart ONLINE” Mobile App using the same login details.
Yes! Our membership is open to any nationality residing in Malaysia and Singapore.
Please ensure to key in the phone number starting from 1xxxxxxxx (removing the leading 0), as it has been included as part of the country pre-fix.
Please ensure that you have checked the following:
If the issue still persists, kindly email us via firstname.lastname@example.org together with your phone number and telco network provider.
Only Name and Email Address can be changed on “MY FamilyMart ONLINE” Mobile App, please proceed to the “View Profile” and select “Update Now” button. For other account information changes, please proceed to FamilyMart Loyalty Programme “MY FamilyMart” Mobile app and go to the “View Profile” page and select “Update Now” button.
Account information can only be changed on FamilyMart Loyalty Programme “MY FamilyMart” Mobile app, however, this excludes personal information: Gender, Date of Birth, Nationality and Race. If you’d like to make changes to these fields, kindly do drop us an email via email@example.com and provide a government-issued ID for verification purposes.
Unfortunately, only one membership is allowed per individual.
Purchase made via the E-Commerce Mobile App “MY FamilyMart ONLINE” is not entitled to points collection at the moment. However, the function is currently in the work in ensuring the best possible can be made for our member. We will announce this in our Mobile App and Facebook/Instagram once this function is made available.
Unfortunately, voucher(s) are not able to be transferred between the 2 mobile apps at the moment. However, the function is currently in the work in ensuring the best possible can be made for our member. We will announce this in our Mobile App and Facebook/Instagram once this function is made available.
All members benefit and privilege are only redeemable via the FamilyMart Loyalty Programme “MY FamilyMart” Mobile app and in-store. Kindly login with the same details on FamilyMart Loyalty Programme “MY FamilyMart” Mobile app and you’ll be able to enjoy the full benefits and privilege as a member.
Yes, you can place an order in advance within the day. You may select the date and time of pick up/delivery during the check out stage; however, please note that all advance order is only available within the same day.
Please note that only selected FamilyMart stores are available for pick up or delivery. A particular store may not be available for pick up or delivery due to exceptional circumstances, for example, you are outside the store’s delivery area or we have temporarily closed the store to handle higher than normal demand.
At FamilyMart, we make every effort to deliver the product(s) to you as soon as we can. The expected delivery time is usually between 30 to 60 minutes from the time you place an order. However, the delivery process may be delayed at times due to exceptional circumstances, for example, the size of your order, traffic condition, weather condition etc. The estimated delivery time is shown on the order summary. After placing an order, you may keep track of the status on the “My Order” page.
Click on the “My Orders” tab and you will be able to view all the past and active orders with the status update.
Yes, you may make multiple order at the same time. Please do split the transaction, as each transaction is only allowed to be tagged to one store and one recipient’s address.
There is no minimum order value required. Do note, the final amount payable is subject to delivery fees.
Order is not customizable, unfortunately. However, you can always put in your special request under the remark column. We may reasonably attempt to comply with your special request. However, in some cases where that is not feasible or not commercially reasonable (as determined at the sole discretion of FamilyMart), FamilyMart reserves the right to prepare the Order in accordance to its applicable standard operating procedures.
We are currently accepting Credit/Debit Card Payment and selected E-Wallet payment (such as GrabPay and Touch ‘n Go E-Wallet).
No, cash on delivery is not accepted at the moment.
Please check that the payment details are entered correctly and that there’s sufficient credit limit. If the issue still persists, check with your respective banks / card issuer / E-wallet provider on the status of your card / bank account / e-Wallet.
All transaction can be tracked via the “My Order” page in the “MY FamilyMart ONLINE” Mobile App. However, if you’d like to have a copy of the e-Receipts for completed orders, simply click on the “Request for Receipt” button, and the e-Receipt will be sent to you via the email registered in your account.
For further inquiries, kindly reach out to our Help Centre for further assistance.