Get birthday, spending vouchers and many more for being part of the FAM.
Check your 'stamp'progress and unlock awesome promotions and deals.
Collect points each time you spend with us and use it to redeem rewards, deals and promotions.
Stay updated with the latest promotions, new launches and members exclusive deals.
Find the nearest FamilyMart store easily with directions.
How we reward loyalty matters to us. At FamilyMart, we are working hard to serve shoppers a little better every day. Looking after the personal data you share with us is an immensely important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised shopping experience.
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data, and keep it safe.
This Privacy Notice applies if you interact with us through our stores, over the phone, online, through our mobile applications or otherwise by using our websites or interacting with us on social media (our "Services”).
QL Resources Berhad
16A, Jalan Astaka U8/83
Bukit Jelutong, 40150 Shah Alam,
Selangor Darul Ehsan.
|Transaction Date||Transaction Value||Points Collected|
|1 Sep 2018, Receipt #1||RM 35.80||35 points|
|1 Sep 2018, Receipt #2||RM 3.45||03 points|
|5 Sep 2018, Receipt #1||RM 30.45||30 points|
|5 Sep 2018, Receipt #2||RM 18.45||18 points|
|Total Points Collected as of 5 September 2018||86 points|
If you have further inquiries or concerns regarding the Terms & Conditions, please contact us via the following email firstname.lastname@example.org.
The FamilyMart Loyalty Programme is a scheme specially designed in appreciation of our loyal customers. The Loyalty Programme Mobile App creates a seamless and convenient experience for our customers in which customers are allowed to collect points while making purchases in our stores and subsequently, gaining rewards from the points earned. The Loyalty Programme also provides access to members exclusive privileges and deals.
All you have to do is download the mobile app and sign up by completing the standard personal details. Once completed, you’re ready to enjoy the full benefits and privilege as a member!
Yes! Our loyalty programme is open to any nationality residing in Malaysia and Singapore.
It can be used in any FamilyMart outlet in Malaysia only.
Unfortunately, only one membership is allowed per individual.
Members can collect points by making purchase in any FamilyMart outlet in Malaysia. All you have to do is to show the QR Code in your Mobile App (FamiPoint page) to our cashier counter when making payment. Every ringgit spent is equivalent to 1 point (RM1 = 1 point).
All products are entitled for points collection except:
Once you have successfully signed up as a member of the FamilyMart Loyalty Programme, you will be able to start collecting points in any FamilyMart outlet in Malaysia.
Our points redemption function is currently still in maintenance. More great features will be coming to you real soon. Stay tuned for more updates in-app!
Meanwhile, you can still collect points for any purchase made in store except Tobacco, Services and Take-away Plastic Bags at the counter.
Yes, points collected must be redeemed within two (2) years from the end of the month in which the points were earned, on a first in first out basis. For example, points collected on 10th November 2018 will expire on 30th November 2020.
Unfortunately, points are not exchangeable for cash.
Members also get to enjoy the following reward:
*This excludes tobacco, reloads of mobile phone prepaid, game point, bill payments and other services, as well as take-away plastic bags at the counter.
Yes, you may use the RM 3 cash voucher to make your 1st RM 5 purchase. However, total amount paid (after discount) needs to be at least RM 5 to be entitled for the weekly rewards.
No, points collected are not transferable among members.
No. QR Code in Mobile App must be presented to cashier while making purchase in order to be entitled for points collection. Failure to do so, points will not be awarded for that particular purchase.
No. Only one coupon is allowed in one transaction.
Item redeemed via coupon is not entitled for points collection. But members will still be able to collect points for other items purchased in the same transaction.
Kindly drop us a message via the feedback page in the mobile app or contact us at email@example.com with the following information (Name, Account No., Contact No.)
Points collected will take up to 24 hours to be reflected in the account. Otherwise, kindly inform us via the feedback page in the mobile app.
You may still earn points by showing your Member QR Code to our cashier for scanning. Take note that it will not reflect to your device immediately until the system is back to normal to update your current points.
Yes, you can login to different devices with your account but it will be sharing the same points as your other devices.
For further inquiries, kindly contact us at firstname.lastname@example.org